Frequently Asked Questions
Everything you need to know about your next adventure with LOWA.
How do I determine the correct size for my LOWA boots?
We recommend measuring your foot in millimeters and consulting our size chart. Since hiking boots require extra room for thick socks and foot swelling, many customers find that ordering a half size larger than their standard street shoe provides the best fit.
What is your return policy for footwear?
We offer a 30-day return window for all boots in unworn, brand-new condition with original packaging. Please test your boots indoors on a carpeted surface to ensure a proper fit before heading outside.
Are LOWA boots waterproof?
Many of our models feature a GORE-TEX waterproof lining which is guaranteed to keep you dry. Please check the product specifications for the 'GTX' designation to ensure the specific model is waterproof.
How long does shipping take?
Standard ground shipping typically takes 3-7 business days within the continental United States. Expedited shipping options are available at checkout if you need your gear sooner for an upcoming trip.
Can my LOWA boots be resoled?
Yes, many of our trekking and mountaineering boots are designed with a cemented construction that allows them to be resoled by a professional cobbler, extending the life of your investment.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Affirm for qualifying purchases.